Privacy Policy

Your privacy is of the utmost importance to us. This Privacy Policy explains how Mountainside Consulting SA, the company behind Tyllia Journal, and our affiliates (“Tyllia,” “we,” or “us”) collect, use, and disclose information about you when you access or use our websites, mobile applications, and other online products and services (collectively, the “Services”). It also applies when you engage with us on social media, contact our support team, or otherwise interact with Tyllia, and in general to any interface we have with Tyllia, in a manner not described above.

As we grow, Tyllia may expand from offering loneliness and trauma support tools into broader mental health services. This policy applies across all our current and future services unless a separate policy is provided.

We may update this Privacy Policy from time to time. If we make material changes, we will revise the date at the top of the page and, when appropriate, provide additional notice (such as in-app alerts) — and hence it is the user's responsibility to check for this mentioned aspect.

1. Information We Collect

Information You Provide

When you use Tyllia, you may voluntarily share information with us directly, such as:

• Personal details: your name, email address, phone number, demographic data (age, gender), and account login details.
• Emotional check-ins & reflections: moods, self-assessments, journaling, and responses to questionnaires.
• Payment details: billing and subscription information if you purchase paid features.
• Health-related details (optional): if you choose to share information about your habits (e.g., sleep, exercise, lifestyle patterns) or integrate data from third-party apps.
• Feedback & communications: messages with our support team, survey responses, or participation in group sessions.

Information Collected Automatically

When you interact with Tyllia, we may automatically collect:

• Usage data: features you access, activities you complete, content viewed.
• Device data: browser type, operating system, device identifiers, IP address, app version.
• Log data: times and dates of use, pages/screens visited, interactions with our features.
• Communications data: chat messages, customer support requests, or call recordings where legally permitted.

Information From Other Sources

With your consent or where legally allowed, we may also receive:

• Health app integrations (e.g., Apple Health, Google Fit).
• Social media login information (if you sign up via a social account).
• Publicly available data from research, partnerships, or public platforms.

2. How We Use Information

We use the information we collect to:

• Provide and improve the Services (including personalization of your experience).
• Develop new features, programs, and mental health offerings.
• Process payments and manage subscriptions.
• Send transactional communications (e.g., receipts, confirmations, alerts).
• Provide insights and feedback reports on loneliness/connection profiles.
• Monitor and analyze usage trends to improve support and accessibility.
• Detect, investigate, and prevent fraudulent or harmful activity.
• Comply with legal and regulatory obligations.
• Create anonymized or aggregated insights to support research on loneliness and mental health.
• Any such analogous reasons connected with the above.

We will never sell your personal information.

3. Sharing of Information

We may share your information as follows:

• With service providers (e.g., cloud storage, analytics, payment processors, therapist partners).
• With mental health professionals or support coaches when you voluntarily choose to engage in 1:1 or group sessions.
• For legal reasons, if required by law, court order, or government request.
• In business transfers, such as mergers, acquisitions, or sale of assets.
• With your consent, if you choose to share results, profiles, or activities outside the platform.

We may also share aggregated or anonymized data (not linked to you personally) for research and advocacy on loneliness and trauma.

None of the sharing above includes text messaging opt-in data or consent — see Section 4.

4. SMS / Text Messaging

Text messages for Tyllia Journal are sent by 3 Pillars Data and Training LLC, which runs the app’s SMS verification service for Mountainside Consulting SA.

• We use your mobile number only to send one-time verification codes when you sign up, log in, or reset your password.
• Message frequency varies: one message for each verification request.
• Message and data rates may apply.
• You can reply STOP at any time to stop receiving messages, or HELP for help.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

See how you opt in on our SMS consent page. Our SMS terms are in the Terms & Conditions.

5. Your Privacy Choices

• Account settings: You may update or delete your account details in-app.
• Communication preferences: You can opt out of promotional emails, while still receiving essential account-related notifications.
• Text messages: Reply STOP to any text from Tyllia Journal to stop receiving them, or HELP for help.
• Data sharing: You may withdraw consent for integrations (e.g., health app data) at any time.
• Deletion: You can request deletion of your data. Please note, we may retain certain information if legally required.

6. Data Retention

We retain personal information only as long as needed for the purposes described in this policy, unless a longer period is required by law. Aggregated or anonymized data may be retained indefinitely for research and reporting.

7. Data Transfers

Tyllia Journal is operated by Mountainside Consulting SA, based in Switzerland, but may process data in other countries where our service providers are located. Where required, we implement safeguards such as Standard Contractual Clauses or equivalent protections.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your information.
• Request data portability.
• Opt out of targeted advertising or profiling.
• Restrict or object to processing in certain cases.
• Share your comments.

Requests may be made by contacting us (see Contact section below).

9. Security

We use industry-standard encryption, access controls, and monitoring to protect your information. However, no system is 100% secure, and we encourage you to use caution when sharing sensitive details.

10. Children's Privacy

Tyllia is not designed for children under 13 (or the minimum legal age in your region). We do not knowingly collect data from children without parental consent.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out via our contact page.

For residents of the EU/UK/Switzerland, you may also contact your local data protection authority with any concerns.